Based on American society for quality; • Total Quality Management (TQM) is a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.
Benefits of Total Quality Management:
1. Strengthened competitive position
2. Adaptability to changing or emerging market conditions and to environmental and other government regulations 3. Higher productivity
4. Enhanced market image
5. Elimination of defects and waste
6. Reduced costs and better cost management
7. Higher profitability
8. Improved customer focus and satisfaction
9. Increased customer loyalty and retention
10. Increased job security
11. Improved employee morale
12. Enhanced shareholder and stakeholder value
13. Improved and innovative processes
Who this course is for:
• Industrial Engineering university students who want to understand TQM in a simple and straightforward way
• Fresh graduated industrial Engineers who want to apply the concept of total quality management (TQM) in their organizations
• Any employee who want apply the concept of total quality management (TQM) and transfer the knowledge to other employees.
• Departments leaders who want instill the culture of quality in enhance TQM philosophy
What you will learn:
•Quality Definitions
•The concept of defect
•Evaluating Process Performance
•Performance Measurement
•Statistical Process Control
•Cost of quality
•Total quality management (TQM)
