ServiceNow Certified System Administrator (CSA) is a highly prestigious certification that validates the expertise and skills of professionals in managing and configuring the ServiceNow platform. This certification is recognized globally and is a testament to the individual’s proficiency in handling various aspects of ServiceNow administration.
ServiceNow Certified System Administrator (CSA) certification is designed for individuals who have a deep understanding of the ServiceNow platform and its functionalities. It is ideal for IT professionals, system administrators, and developers who are responsible for the configuration, management, and maintenance of ServiceNow instances within their organizations.
One of the key features of the ServiceNow Certified System Administrator (CSA) certification is the practice exam with case studies. This component of the certification process allows candidates to test their knowledge and skills in a simulated environment that closely resembles real-world scenarios. The practice exam with case studies is designed to challenge candidates and assess their ability to apply their knowledge in practical situations.
This practice exam with case studies covers a wide range of topics related to ServiceNow administration, including but not limited to user management, configuration management, incident management, problem management, change management, and service catalog management. Candidates are required to demonstrate their proficiency in these areas by solving complex problems and implementing best practices in ServiceNow administration.
In order to successfully pass the practice exam with case studies, candidates must have a thorough understanding of the ServiceNow platform and its various components. They must be able to navigate the ServiceNow interface, configure system settings, create and manage users, groups, and roles, define and manage workflows, and troubleshoot common issues that may arise in a ServiceNow instance.
This practice exam with case studies is an essential part of the certification process as it allows candidates to gain hands-on experience and build confidence in their abilities. It also helps them identify areas where they may need to improve and focus their efforts on mastering specific skills and concepts.
In addition to the practice exam with case studies, the ServiceNow Certified System Administrator (CSA) certification also includes a comprehensive study guide that covers all the topics and concepts that candidates need to know in order to pass the certification exam. The study guide provides detailed explanations, examples, and practice questions to help candidates prepare effectively for the exam.
This certification exam for ServiceNow Certified System Administrator (CSA) is a rigorous test that assesses candidates’ knowledge and skills in ServiceNow administration. The exam consists of multiple-choice questions, scenario-based questions, and hands-on exercises that require candidates to demonstrate their proficiency in various areas of ServiceNow administration.
To pass the certification exam, candidates must achieve a minimum score of 70% on the exam. This score is calculated based on the candidate’s performance on each section of the exam, with a higher weight given to the hands-on exercises and scenario-based questions.
Upon successful completion of the certification exam, candidates will receive a digital badge and certificate that they can use to showcase their achievement and expertise in ServiceNow administration. The ServiceNow Certified System Administrator (CSA) certification is valid for three years, after which candidates must recertify by passing a recertification exam.
ServiceNow Certified System Administrator (CSA) certification is a highly respected credential that demonstrates an individual’s proficiency in managing and configuring the ServiceNow platform. The practice exam with case studies is a key feature of the certification process that allows candidates to test their knowledge and skills in a simulated environment. By successfully passing the certification exam, candidates can enhance their career prospects and demonstrate their expertise in ServiceNow administration.
ServiceNow Certified System Administrator (CSA) exam details:
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Exam Name : ServiceNow Certified System Administrator
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Exam Code : CSA
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Price : 300 USD
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Duration : 90 minutes
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Number of Questions 60
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Passing Score : Pass / Fail
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Format : Multiple Choice, Multiple Answer, True/False
ServiceNow Certified System Administrator (CSA) Exam guide:
Platform Overview and Navigation (7%)
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ServiceNow Platform Overview
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Platform capabilities and services
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The ServiceNow Instance
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Next Experience Unified Navigation
Instance Configuration (11%)
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Installing applications and plugins
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Personalising/customising the instance
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Common user interfaces in the Platform
Configuring Applications for Collaboration (20%)
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Lists, Filters, and Tags
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List and Form anatomy
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Form Configuration
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Form templates and saving options
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Advanced Form Configuration
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Task Management
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Visual Task Boards (VTBs)
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Reporting, Dashboards, and Performance Analytics
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Notifications
Self-Service & Automation (20%)
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Knowledge Management
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Service Catalogue
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Flow Designer
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Virtual Agent
Database Management (27%)
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Data Schema
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Application/Access Control
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Importing Data
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CMDB and CSDM
Data Migration and Integration (15%)
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UI Policies
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Business Rules
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System update sets
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Scripting in ServiceNow
In conclusion, the ServiceNow Certified System Administrator (CSA) certification is a highly respected credential that demonstrates an individual’s proficiency in managing and configuring the ServiceNow platform. The practice exam with case studies is a key feature of the certification process that allows candidates to test their knowledge and skills in a simulated environment. By successfully passing the certification exam, candidates can enhance their career prospects and demonstrate their expertise in ServiceNow administration.
