One of the most frequent FDA findings is an organization’s failure to handle complaints correctly and timely. This course provides your entire organization with a quick and effective reminder of the importance of reporting complaints promptly. This is a practical training designed to engage, reinforce, and help the whole team understand the importance of complaint handling. This course is designed as training for the whole company with a focus on team members that are in direct contact with patients, customers, and care providers.
This training is designed to serve as a yearly reminder to the whole team on what is considered a complaint, and why it is important to report it. This training will improve your complaint reporting process and will reduce the level of non-reporting issues.
At the conclusion of this training, your team will be able to:
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Appreciate the importance of a complaint report
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Understand their role in reporting complaints in a timely manner
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Learn about the significant company-wide ramifications of failure to report complaints
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Utilize a best practice process to obtain complaint information from a direct source
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Gain insight into the overall complaint evaluation process
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Validate their understanding and knowledge with testing to confirm their knowledge level post training
Includes:
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30 minutes worth of instructed learning
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3 Quizzes
