This is an Intermediate level training course for ServiceNow. With a duration of about 2 hours, split into 4 sections, the course covers the topics related to Upgrades
For the instructions in this training course, the latest Vancouver Version is used and the whole training will be in the latest Next Experience UI
We cover the key topics related to Upgrades –
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Why do we need to upgrade?
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Release cycles in ServiceNow
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Different versions so far released
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How do you raise an Upgrade request
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Steps to follow while upgrading – Upgrade Planning Checklist
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Know how to go through the release notes
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What is a clone and how to raise a Clone request
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What are Data Preservers and Excludes table list
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What are Skipped Logs and how to action them
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Steps to minimize the skipped logs
This course is a short, crisp, and full-of-content course regarding the upgrade. Feel free to post your question in the Q&A section and I will respond as early as possible.
Finally, I would like to inform you that this course will be in continuous improvement. So, if you have any suggestions to add more content related to ServiceNow upgrades. I will be happy to add them.
I recommend that the student has basic knowledge of Administration, especially navigating through the system and also the basics about why we use ServiceNow.
