Learn from an instructor that has lead customer success and professional services teams for two decades, has managed multi-million dollar businesses and has advised some of the largest and most well-known organisations in the world including Citibank, Ikea, Unilver and many, many more. Benefit from real, practical experience proven to drive best-in-class retention, revenue and to make you and your customer successful.
We are living in the customer-centered economy requiring an unerring focus on the customer and their success. This course is a full, practical and thorough insight into the skills and routines required to be a Senior Customer Sucess Manager. You will learn
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Advanced customer management practices
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Commercial awareness including approaches to qualifying and negotiation skills
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How to better understand your customers and their needs
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How to segment your portfolio of customers and prioritise your time
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How to plan strategically for large Enterprise clients
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How to balance the needs of your customer and your business
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How to proactively plan your day as a senior Customer Success Manager
This course is underpinned by a structured, comprehensive, and practical customer success framework that you will be able to take away, adapt and apply to your customers in your business.
So, if you want your customers, your team and you to be successful then join me on this course today.
