Welcome!
Here, you will receive the training needed to move into the position of Wellness Spa Coordinator/Concierge. This training requires you to be skilled in Administration, Holistic Communication, Verbal & non-verbal communication as well as a deep understanding of holistic wellness & spa culture. You will learn the art of providing a high level of customer/client care. We will explore the qualities of spa culture & customer care that will enable you to deliver a high level of sophistication & compassion that your clients will rave about & deeply appreciate. We will also focus on skills that build on trusting interactions, to create rapport with clients and ensure a healthy ongoing relationship & experience.
What Types of Spa Managers Are There?
Day Spa Manager
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Spa manager who manages a standalone day spa. These types of managers may be required
to not only cover the daily operations and staff but also business development, payroll and
marketing due to them not being connected to a hotel.
Hotel or Resort Spa Manager
(This includes cruise ships)
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Depending on the size of the company you will be required to manage all areas of your
department within the corporation. Your senior manager is usually the GM or Ops manager
of the hotel/resort attending regular meetings with all departmental managers. Usually the
spa manager will not be required to complete payroll and marketing is largely covered by
the sales and marketing department.
Working Spa Manager
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A working spa manager requires the manager to not only run the day-to-day operations of
the spa but also manage their own spa. This position is usually in a small spa with less
staff and treatment rooms to manage but do not be disillusioned – it requires a very
organized and dedicated manager to be able to work as a therapist one moment and be able
to switch into management mode the next.
I hope you enjoy!
