في هذا البرنامج سوف نتعرف معا علي مفهوم جودة الرعاية الصحية و تحسين الاداء باستخدام منهجية اللين ستة سيجما
مع اتاحة الفرصة للحصول علي الشهادة الدولية مجانا من خلال التقدم للامتحان الدولي المعتمد من
council for six sigma certification
البرنامج مخصص للصيادلة و العاملين بمجال الرعاية الصحية و المهتمين بتحسين الاداء
course content:
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What is quality
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To err is human
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Structure, Process and Outcome
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The Concept of Process Variation
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Understanding Six Sigma
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The DMAIC Methodology
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Six Sigma…as a Philosophy
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Do you know your Customer?
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Critical to Quality (CTQ) Characteristics
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Six Sigma Roles and Responsibilities
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What is beta testing?
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What is Lean?
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Why Lean?
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Lean Thinking Principles for Healthcare
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Meaning of Kaizen
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The 7 Deadly Wastes
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Where to Start?
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7 Flows of Healthcare
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Kanban
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jidoka
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Other performance improvement approaches
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TQM
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Business Process Reengineering
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Rummler-Brache
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CSSC lean six sigma white belt test training questions and answers
About the instructor
Dr.Shukri Sh. Elnady
MBA – TQM –CPHQ- CLSSBB-ISO Lead Auditor –HMD – H.economics PgDip.- PCT
Consultant and instructor of healthcare quality management and performance improvement.
About six sigma
Six Sigma is a highly disciplined process that helps us focus on developing and delivering near-perfect products and services. The central idea behind Six Sigma is that if you can measure how many “defects” you have in a process you can systematically figure out how to eliminate them and get as close to “zero defects” as possible. G.E.
Why Lean?
“It provides a way to do more with less-less human effort, less equipment, less time and less space-while coming closer and closer to providing customers with exactly what they want.”
James Womack,
author “Lean Thinking” 1996
